Man, the folks from OnOne seem to be all over this Snow Leopard issue with their license activation.
Waiting for me this morning was an e-mail from customer support (sent about four hours after I reported the problem) indicating that my license had been reset. I jumped into Photoshop, and sure enough, I was able to get my license working again.
Thank you OnOne — that’s some mammoth customer service!
I was sitting around today, when my iPhone jingled, telling me that I’d received an e-mail. It was a monthly newsletter from OnOne about their products. I’m a Genuine Fractals 6 Professional user. I don’t use it real often, but when I do, I need it.
So what was the topmost bullet in the newsletter? A strong suggestion to deactivate OnOne products before upgrading OS X to Snow Leopard. Eh? Really?
And with my next breath, I realized that the newsletter was telling me that GF6 was not going to work until I contacted customer support. Period. Oh fudge. Only I didn’t say fudge.
Being in Missouri, there was a healthy dose of “show me”, and I tried GF6 in Photoshop CS4E and Lightroom 2.5… no dice. What I read was right — I was hosed.
So now I’m waiting for OnOne to respond with a hopefully painless way to salvage my investment in GF6.
Frankly, activation that is that deeply rooted in the OS seems a little overboard. The product’s great — nothing else can touch it — so I suppose it’s worth the pain, but I’m blown away that an OS upgrade can cause this kind of problem. Sure wish I’d had this info before I’d done the upgrade — and I’m betting that OnOne does too. It looks like they’re fielding quite a few questions on this one.
Last night, I was working through some images, and Genuine Fractals dropped a tickler indicating that there was an update available. I’m pretty gullable, so I almost always update as soon as something tells me it wants to. I left the code downloading all night — it’s only 50MB (plus or minus), but their download site is (and has always been) very slow.
Today, I go to install the new code, and it tells me there’s no previous version. Since this sounded very familiar, I looked around the Deauxmayne, and found how I’d tackled this before. Sure ’nuff, the same problem with Leopard still exists, and the same workaround still works.
One nice thing about writing all this stuff down — even if no one else is reading it — is that it saves me time and trouble in the future!