Man, the folks from OnOne seem to be all over this Snow Leopard issue with their license activation.
Waiting for me this morning was an e-mail from customer support (sent about four hours after I reported the problem) indicating that my license had been reset. I jumped into Photoshop, and sure enough, I was able to get my license working again.
Thank you OnOne — that’s some mammoth customer service!
I was sitting around today, when my iPhone jingled, telling me that I’d received an e-mail. It was a monthly newsletter from OnOne about their products. I’m a Genuine Fractals 6 Professional user. I don’t use it real often, but when I do, I need it.
So what was the topmost bullet in the newsletter? A strong suggestion to deactivate OnOne products before upgrading OS X to Snow Leopard. Eh? Really?
And with my next breath, I realized that the newsletter was telling me that GF6 was not going to work until I contacted customer support. Period. Oh fudge. Only I didn’t say fudge.
Being in Missouri, there was a healthy dose of “show me”, and I tried GF6 in Photoshop CS4E and Lightroom 2.5… no dice. What I read was right — I was hosed.
So now I’m waiting for OnOne to respond with a hopefully painless way to salvage my investment in GF6.
Frankly, activation that is that deeply rooted in the OS seems a little overboard. The product’s great — nothing else can touch it — so I suppose it’s worth the pain, but I’m blown away that an OS upgrade can cause this kind of problem. Sure wish I’d had this info before I’d done the upgrade — and I’m betting that OnOne does too. It looks like they’re fielding quite a few questions on this one.
Stay tuned.